Account Manager

Job Description

DZone is looking for a process-driven sales professional to manage our rapidly growing customer base.  We are looking for someone and who’s energetic and motivated to help us accelerate that growth!

As a DZone Account Manager (AM), you are responsible for owning the day-to-day relationship with our customers with a core focus on customer retention and growth.  You will onboard new clients and ensure their needs are met with DZone products.   

You’ll be at the cross section of sales and service at DZone so you must thrive in a fast-paced, metrics-driven environment while providing nurturing support.  You must make the commitment to learning our business by staying up to date on the industry, our products, the competition, and most importantly, our customers!

Responsibilities

  • Exceed defined activity, conversation, churn and retention benchmarks. 
  • Build and broaden trusted customer relationships through ongoing and proactive communication. 
  • Ensure quality and timely delivery of DZone products to customers. 
  • Understand clients objectives, manage expectations and drive strategic goal alignment. 
  • Clearly communicate customer initiative progress to internal and external stakeholders. 
  • Ensure high levels of customer retention and minimum churn by monitoring potential risk. 
  • Identify business opportunities and assist in securing sales (renewals, upsells, cross-sells) into assigned accounts. 
  • Develop and maintain account strategies to drive adoption of DZone products and expand stakeholder reach. 
  • Collaborate with team members to improve the entire customer experience. 

Experience

  • 4 year college degree or equivalent industry experience.
  • 2+ years of experience in Account Management or Customer Success role. 
  • A strong customer service orientation and ability to understand a client’s business.   
  • Exceptional time management and organization in managing many client relationships. 
  • Expert level communication and presentations skills. 
  • Track record of building customer relationships while providing strategic advice and direction. 
  • Demonstrated ability to maintain strong working relationships across internal departments.   
  • Experience leveraging data and reporting to maximize customer’s success.  

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